Message #

ExportRim messaging system is designed to facilitate collaborative communication among participants on a specific business thread. You can find messages easily with the prefined categories grouped by business flow functional source. This page describes how ExportRim classifies the categories, explains the different sources, and provides some examples of the messaging flow.

Each message starts with a thread, which will be followed by chats, to allow the focus on one subject. Threads can be created manually or generated by the system. The participants for the thread can use the chat box to correspond. This thread messaging is designed to organize communication and enhance productivity. Every thread is grouped under a correspondence category as per the table below:

General are usually messages created manually by the sender. Examples include feedback, questions, requests for clarification, and greetings.

Company include all inquiries from your company inquiry form, catalog item inquiry form, and replies to your tradehub postings. For example, when a prospect views your company and likes to request more information, the prospect can send you an inquiry directly using the inquiry form. The system will create a message thread for both the prospect (sender) and you (recipient) to communicate on.

Service includes all correspondences relating to service requests (RFQ) and service orders. A thread is generated for each specific RFQ and order when you initiate a communication via the Chat icon for the RFQ or order. You can continue to communicate on the thread via this message center, service request or service order.

Select Messaging > Messages from the administration sidebar.

Create New Thread #

Click the [Add] icon on the top right.

Enter the required information and press Send.

Read/Reply Thread #

Select and click a thread from the list. The system will display the original thread message followed by the chats among the participants.

If the [More] icon View Source appears below the thread subject, it indicates this thread is related to a source. You can click the [More] to open a window dialog to view the source information.

To reply, simply enter your message in the chat box and press Send.

Filter Thread by Category #

Select the Category on the top to filter. The system will list all the messages under the selected category.

Message Thread Information #